FAQ
Frequently Asked Questions (FAQs)
1. What types of automotive parts does Europarts360 offer?
We specialize in premium OEM and high-quality aftermarket parts for luxury and performance vehicles. Our catalog includes engine components, body parts, suspension systems, braking systems, and specialized accessories for European and Asian car brands.
2. Are your parts genuine OEM or aftermarket?
We offer both genuine OEM (Original Equipment Manufacturer) parts and carefully selected aftermarket alternatives that meet or exceed OEM standards. Every product is vetted for quality and performance to ensure customer satisfaction.
3. Do you ship luxury car parts internationally?
Yes, Europarts360 ships automotive parts worldwide. With strategically located warehouses in California, Dubai, and Hong Kong, we offer fast and reliable international shipping to customers across the globe.
4. Where are Europarts360’s warehouses located?
Our warehouses are strategically based in California (USA), Dubai (UAE), and Hong Kong (China). This allows us to efficiently serve customers in North America, the Middle East, Asia, and Europe.
5. How do I know if a part is compatible with my vehicle?
You can use your vehicle’s VIN (Vehicle Identification Number) or provide us with the make, model, and year to ensure compatibility. Our team also uses EPC (Electronic Parts Catalog) systems to verify fitment and accuracy.
6. Do you offer wholesale pricing for workshops and resellers?
Yes, we provide special wholesale pricing and volume discounts for auto repair shops, resellers, and fleet operators. Contact our sales team to set up a business account and access exclusive pricing.
7. How long does international delivery take?
Delivery times vary by location, but most international orders arrive within 3–7 business days. We offer express shipping options through trusted global logistics partners like DHL, FedEx, and UPS.
8. Can I return or exchange a part if it doesn’t fit?
Yes, we accept returns and exchanges within a specified period, provided the part is unused and in original packaging. Please refer to our Return Policy page or contact customer service for specific guidelines.
9. What brands or vehicle models do you specialize in?
Europarts360 specializes in premium brands like Mercedes-Benz, BMW, Audi, Porsche, Land Rover, Lexus, and Jaguar, as well as select high-performance Asian and European models.
10. Is technical support available for EPC or part identification?
Yes, our experienced support team provides EPC assistance to help you accurately identify and order the right part. Send us your VIN or vehicle details, and we’ll do the rest.
11. Do you provide tracking for all shipments?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.
12. Are there import taxes or customs duties for international orders?
Import duties and taxes may apply depending on your country’s regulations. These are typically the responsibility of the buyer, and we recommend checking with your local customs office for specific rates.
