Audi A3, A4, A5, A6, A7, Q3, Q5, Q7 Water Pump & Thermostat Housing 06L121011B

Last updated: 05/08/2025

Our Commitment to Quality

At Europarts360, we proudly stand behind every premium European automotive part we sell. Our 6-month limited warranty guarantees that you receive parts with the quality and reliability expected from genuine and OEM-equivalent components.

Warranty Coverage Period

This warranty covers all eligible products purchased through our website for 6 months from the date of purchase.

What’s Covered

Your warranty protects you against:

Manufacturing defects present at the time of production

Material failures caused by substandard components

Production errors affecting the part’s functionality

Premature failure under normal operating conditions

Warranty Remedies

If a covered defect arises, Europarts360 will, at its discretion, provide one of the following remedies:

Replacement part (preferred, when available)

Store credit equal to the purchase value

Repair, if feasible

What’s NOT Covered

This warranty excludes the following:

Installation & Misuse

Incorrect installation or improper fitment

Damage resulting from installation errors

Accidents, abuse, or negligent handling

Impact damage from road debris or collisions

Unauthorized modifications or alterations

Normal Wear & Consumables

Routine wear and tear from normal use

Consumable items such as filters, brake pads, bulbs, fluids, and belts

Cosmetic issues including scratches, fading, and minor dents

Environmental & Special Use

Weather-related damage or corrosion from road salt/chemicals

Damage from extreme temperatures

Use in racing, competition, or commercial/fleet vehicles

Issues arising from performance modifications

Compatibility Issues

Incorrect parts ordered by the customer

Fitment problems caused by pre-existing vehicle modifications

How to File a Warranty Claim

1. Step 1: Gather Your Information

   Please prepare the following before contacting us:

   • Order number
   • Vehicle details: Year, make, model, engine, and last 8 digits of VIN
   • Detailed description and photos/videos of the issue
   • Installation details: Date and professional installer/shop name

2. Step 2: Contact Our Support Team

   Email our dedicated warranty team with a clear subject line.

   Email: info@europarts360.com
   Subject: “Warranty Claim - Order #[Your Order Number]”
   Response Time: 1-3 business days

3. Step 3: Claim Review & Approval

   Our team will review your claim and notify you of the decision. If approved, we will issue a Return Authorization (RMA) number, which is required for all returns and expires 30 days after issuance.

Return Process for Approved Claims

Return Shipping

• Domestic Customers: Europarts360 covers return shipping costs for approved defective parts.
• International Customers: Customers are responsible for all return shipping costs, customs, and duties.
• Customers are responsible for shipping costs on claims deemed non-defective.

Return Requirements

• The RMA number must be clearly written on the return package.
• Use original or equivalent protective packaging.
• Include all original components and hardware.
• Parts must be clean and free from repair attempts or modifications.

Important Terms & Conditions

• Liability: Our liability is strictly limited to the value of the part. We do not cover labor costs, diagnostic fees, fluid replacement, vehicle downtime, or any consequential damages.
• Non-Transferable: The warranty is valid only for the original purchaser.
• Replacement Part Warranty: A replacement part is covered for the remainder of the original 6-month warranty period.
• Final Decision: Europarts360 reserves the right to inspect all returned parts and make the final decision on all warranty claims.

Contact Information