Payment Policy

1. Accepted Payment Methods

We offer secure and flexible payment options to serve customers across the globe:

• Credit & Debit Cards: Visa, MasterCard, and more.
• Bank Transfers: Available for high-value orders; please contact our sales team for invoicing details.
• Other Options: Depending on your location, additional methods (e.g., local e‑wallets or installment services) may be available. These will be presented during checkout.
  
  

2. Currency & Pricing

Our storefront prices are displayed in AED by default. You can view prices in USD, EUR, or JPY using the currency selector located at the bottom of the site. All transactions are finalized in the selected currency. Please note: international card charges may apply if using a card issued in a currency different from the checkout currency.

3. Payment Authorization & Processing

Upon placing your order, we temporarily authorize (hold) the payment amount on your card. The charge is captured once your order is confirmed and dispatched. Orders may be reviewed for additional verification purposes—especially for high-value or international transactions—to ensure security and prevent fraud.

4. Pricing Errors

In the rare event of a product price being listed incorrectly, we reserve the right to cancel the order and refund the full amount. However, if you purchased the item before the error was discovered, we may honor the sale at the lower price at our discretion.

5. Payment Timing

Immediate capture: For most orders, funds are captured immediately after order confirmation and once shipping is initiated.

Bank transfers: Processing may take 2–5 business days. Orders will only proceed once payment is cleared.

6. Payment Security

We implement robust security measures to ensure all transactions are safe:

• SSL encryption protects your data during transmission.
• We are PCI DSS compliant, working only with trusted payment gateways.
• Sensitive payment details are handled solely via secure third-party platforms and never stored on our servers
  
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7. Payment Failures

If your payment fails:

• Please verify there are sufficient funds, that your card hasn’t expired, and that 3-D Secure (if applicable) is approved.
• If issues persist, try an alternate payment method or contact your card issuer. You can also reach out to our customer support at info@europarts360.com or +971 568 908 800 for help.
  
  

8. Currency Conversion & International Fees

For orders in a currency different from your card’s billing currency, your bank or card issuer may charge an exchange fee. Europarts360 does not control these third-party fees and bears no responsibility for them.

9. Refunds & Returns

Refunds will be issued using the original payment method. Once processed, refunds may take 5–10 business days to reflect in your account, depending on the provider. For more details, please refer to our dedicated Return & Refund Policy.