سياسة الخصوصية

Last Updated: May 12, 2025

1. Introduction and Scope

Welcome to Europarts360. This Privacy Policy outlines the practices of Europarts360 ("we," "us," or "our") concerning the collection, use, processing, and disclosure of your personal information.

This policy applies when you visit our website at www.europarts360.com (the "Site"), make a purchase, communicate with our customer support, subscribe to our newsletter, or otherwise interact with any of our products and services (collectively, the "Services").

Our commitment is to be transparent about how we handle your data and to protect your privacy in compliance with applicable data protection laws. By accessing and using any of our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

 

2. Definitions

  • Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

  • Processing: Any operation or set of operations performed on Personal Information, such as collection, recording, organization, storage, adaptation, retrieval, use, disclosure, or erasure.

  • Data Controller: The entity that determines the purposes and means of the processing of Personal Information. For the purposes of this policy, Europarts360 is the Data Controller.

  • Data Processor: An entity that processes Personal Information on behalf of the Data Controller (e.g., Shopify, our payment gateways).

 

3. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this policy. For significant changes, we may provide more prominent notice, such as by posting a notification on our Site's homepage or by sending you an email notification. We encourage you to review this policy periodically.

 

4. The Personal Information We Collect

We collect Personal Information from various sources to provide and improve our Services. The categories of information we collect are as follows:

4.1. Information You Provide Directly to Us

  • Identity and Contact Data: Includes your full name, email address, telephone number, and any other identifier you may use.

  • Transactional Data: Includes your billing address, shipping address, details about payments to and from you (such as payment confirmation and transaction IDs, but not full credit card numbers which are processed by our payment gateways), and a history of products you have purchased from us.

  • Profile and Account Data: If you create an account, this includes your chosen username, your password (which is stored in a hashed, non-readable format), purchase history, product preferences, and wish list items.

  • Communications Data: Includes records of your correspondence with us, such as emails, messages submitted through contact forms, live chat transcripts, product reviews, and feedback or survey responses.

4.2. Information Collected Automatically (Usage & Technical Data)

When you interact with our Site, we use automated technologies like cookies to collect certain data about your device and Browse activity.

  • Technical Data: Includes your Internet Protocol (IP) address, browser type and version, device type and identifiers, operating system, time zone setting, and network connection information.

  • Usage Data: Includes information about how you navigate our Site (clickstream data), the pages you view, the time spent on pages, products you search for, items added to your cart, and the website you came from (referral URL).

  • General Location Data: We may infer your general geographic location (e.g., city, country) from your IP address.

4.3. Information We Obtain from Third Parties

We may receive Personal Information about you from third-party sources who provide services to us.

  • Site and Service Providers: Our e-commerce platform, Shopify, provides us with data related to your Browse and purchasing activity on our Site.

  • Payment Processors: Our payment gateways (e.g., Stripe, PayPal) process your payments and provide us with confirmation and transaction details to fulfill your order.

  • Shipping and Logistics Partners: Carriers like FedEx, DHL, or local postal services provide us with updated delivery and address information.

  • Analytics Providers: Partners like Google Analytics provide us with aggregated data about website traffic and user behavior.

  • Marketing and Advertising Partners: We may receive information from these partners to help us measure the effectiveness of our campaigns and to deliver more relevant advertising.

 

5. Legal Basis and Purposes for Using Your Information

We only use your Personal Information when we have a valid legal basis to do so. Under the General Data Protection Regulation (GDPR) and other applicable laws, these bases include:

Purpose of Processing Type of Data Used Legal Basis for Processing

To Fulfill Our Contract with You (e.g., process and deliver your orders, manage your account)

 Identity, Contact, Transactional, Profile Performance of a contract

To Communicate with You (e.g., provide customer support, send transactional emails about your order)

 Identity, Contact, Transactional, Communications Performance of a contract; Legitimate Interests (to provide effective service and maintain our relationship)

For Marketing and Advertising (e.g., send promotional emails, show targeted ads)

 Identity, Contact, Transactional, Usage, Technical Consent (for direct marketing where required); Legitimate Interests (to grow our business and promote our products)

To Improve Our Services (e.g., analyze website usage to enhance user experience and product offerings)

 Usage, Technical, Profile Legitimate Interests (to develop our business and improve our Site)

For Security and Fraud Prevention (e.g., detect and prevent fraudulent transactions or malicious activity)

 Identity, Contact, Transactional, Technical, Usage Legitimate Interests (to protect our business, customers, and Site); Compliance with a legal obligation

To Comply with Legal Obligations (e.g., for tax, accounting, or responding to lawful requests from authorities)

 Identity, Contact, Transactional Compliance with a legal obligation

Where we rely on Legitimate Interests, we have balanced our interests against your rights and freedoms and have concluded that they do not override your interests. Where we rely on Consent, you have the right to withdraw it at any time.

 

6. Cookies and Automated Tracking Technologies

Our Site uses Cookies and similar technologies (like web beacons and pixels) to function effectively and to provide a personalized experience.

  • What are Cookies? Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences over a period of time.

  • Types of Cookies We Use:

    • Strictly Necessary Cookies: These are essential for you to browse the website and use its features, such as accessing secure areas or adding items to your cart. Our site cannot function properly without them.

    • Performance and Analytics Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often. This data helps us optimize our website and is often aggregated and anonymous.

    • Functionality Cookies: These are used to recognize you when you return to our Site and remember your preferences (e.g., your choice of language or region).

    • Targeting and Advertising Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

  • Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to block cookies or to alert you when cookies are being sent. Please note that if you block essential cookies, some parts of our Site may not function correctly. For specific information on cookies used by our platform provider, Shopify, visit https://www.shopify.com/legal/cookies.

  • Global Privacy Control (GPC): Our Site is configured to recognize the GPC signal as a valid request to opt out of the "sale" or "sharing" of your Personal Information for the browser from which the signal is sent.

 

7. How We Disclose Your Personal Information

We do not sell your Personal Information in the traditional sense. However, we may disclose or "share" it with certain third parties for business and commercial purposes, as described below:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as web hosting, payment processing, order fulfillment, shipping, data analytics, IT management, and customer support.

  • E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.

  • Business and Marketing Partners: We may share information with partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy policies.

  • Professional Advisors: We may disclose information to our lawyers, accountants, auditors, and insurers where necessary in the course of the professional services that they render to us.

  • Legal Authorities and Others: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of our users or the public.

  • Corporate Transactions: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.

 

8. Data Security and Retention

  • Security: We implement a variety of technical and organizational security measures designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure. These measures include SSL encryption for data in transit and access controls for data at rest. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

  • Retention: We will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. For example, we retain order information for tax and accounting purposes for a period required by law after you are no longer a customer.

 

9. Your Data Protection Rights

Depending on your geographical location, you may have certain rights regarding your Personal Information. These may include:

  • Right to Access: The right to request a copy of the Personal Information we hold about you.

  • Right to Rectification: The right to request that we correct any inaccurate or incomplete Personal Information.

  • Right to Erasure (Right to be Forgotten): The right to request that we delete your Personal Information, under certain conditions.

  • Right to Restrict Processing: The right to request that we temporarily or permanently stop processing all or some of your Personal Information.

  • Right to Data Portability: The right to request a copy of your Personal Information in a machine-readable format and to have it transferred to another entity.

  • Right to Object: The right to object to our processing of your Personal Information, where we are processing on the basis of legitimate interests.

  • Right to Withdraw Consent: Where you have provided consent for processing, you have the right to withdraw it at any time.

9.1. Specifics for European Economic Area (EEA), UK, and Swiss Residents

If you are a resident of the EEA, UK, or Switzerland, you have the rights listed above. You also have the right to lodge a complaint with your local data protection authority.

9.2. Specifics for California Residents (CCPA/CPRA

If you are a California resident, you have the following specific rights:

  • Right to Know: You have the right to know what Personal Information we have collected about you, including the categories of information, the sources from which it is collected, the purpose for collection, and the categories of third parties to whom we disclose it.

  • Right to Opt-Out of "Sale" or "Sharing": You have the right to direct us not to "sell" or "share" your Personal Information for cross-context behavioral advertising. You can exercise this right through the Global Privacy Control signal or by contacting us.

  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information. We do not use such information to infer characteristics about you.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

9.3. How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the details in the "Contact Us" section. We will need to verify your identity before processing your request and may ask for additional information to do so. You may also designate an authorized agent to make a request on your behalf.

 

10. International Data Transfers

Our business is located in the United Arab Emirates (UAE). Your Personal Information will be transferred to, stored, and processed in the UAE and potentially other countries where our service providers (like Shopify) have facilities.

When we transfer your Personal Information from the EEA, UK, or Switzerland to a country that has not been deemed to provide an adequate level of data protection, we rely on legally-provided mechanisms to lawfully transfer data across borders, such as the European Commission's Standard Contractual Clauses.

 

11. Third-Party Websites and Services

Our Site may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

 

12. Children's Privacy

Our Services are not intended for use by individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and you become aware that your child has provided us with Personal Information, please contact us immediately so that we can take steps to delete it.

 

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact our Privacy Team.

By Email: info@europarts360.com

By phone: +971 568 908 800

Europarts360 Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E.

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