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Last Updated: 12-08-2025

Welcome to EuroParts360.com, owned and operated by Zenith Motors LLC FZE . These Terms of Service ("Terms") establish the legal framework governing your interaction with our automotive parts marketplace. By accessing our platform, creating an account, or making a purchase, you acknowledge that you have read, understood, and agreed to comply with these Terms.

SECTION 1 - DEFINITIONS AND SCOPE

1.1 Key Definitions:

  • "Platform" refers to the EuroParts360.com website, mobile applications, and related digital services
  • "User" encompasses all visitors, registered customers, and business accounts
  • "Products" includes all automotive parts, accessories, and related items available through our marketplace
  • "Services" covers all functionality provided through our platform, including search, ordering, and customer support

1.2 Applicability: These Terms apply universally to all platform interactions, regardless of access method or user type. Commercial users may be subject to additional terms outlined in separate business agreements.

SECTION 2 - ELIGIBILITY AND ACCOUNT REQUIREMENTS

2.1 Age Requirements: Users must be at least 18 years old to create accounts or make purchases. Minors may only use our platform under direct parental supervision and with explicit guardian consent.

2.2 Registration Obligations: Account holders must provide accurate, current information during registration and maintain up-to-date profile details. False information may result in account suspension or termination.

2.3 Account Security: Users are responsible for maintaining password confidentiality and all activities conducted through their accounts. Immediately notify us of any suspected unauthorized access or security breaches.

SECTION 3 - ACCEPTABLE USE GUIDELINES

3.1 Permitted Activities: Our platform is designed for legitimate automotive parts purchasing, research, and related commercial activities within applicable legal boundaries.

3.2 Prohibited Conduct:

  • Attempting to circumvent security measures or access restricted areas
  • Uploading malicious software, viruses, or disruptive code
  • Engaging in fraudulent transactions or identity misrepresentation
  • Harvesting user data or engaging in unauthorized commercial solicitation
  • Posting inappropriate content or harassment targeting other users

3.3 Compliance Responsibility: Users must ensure all platform activities comply with local, national, and international laws applicable to their jurisdiction.

SECTION 4 - PRODUCT LISTINGS AND AVAILABILITY

4.1 Catalog Accuracy: While we strive for precision in product descriptions, specifications, and imagery, occasional discrepancies may occur. We reserve the right to correct errors and update information without prior notification.

4.2 Inventory Management: Product availability is subject to real-time stock levels. Items may become unavailable between browsing and checkout completion. We cannot guarantee continuous availability of any specific product.

4.3 Pricing Structure: All prices are displayed in the applicable currency and may fluctuate based on market conditions, supplier costs, and promotional activities. Price changes do not affect orders already confirmed and processed.

SECTION 5 - ORDERING AND PAYMENT PROCESSING

5.1 Order Confirmation: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Order confirmation emails represent our acceptance of your purchase offer.

5.2 Payment Methods: We accept various payment options including credit cards, debit cards, and approved digital payment systems. All transactions are processed through secure, encrypted channels.

5.3 Payment Authorization: By submitting payment information, you authorize us to charge the specified amount for your order, including applicable taxes, shipping, and handling fees.
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SECTION 6 - SHIPPING AND DELIVERY TERMS

6.1 Processing Timeline: Orders typically process within 1- 5 business days, excluding weekends and holidays. Processing times may extend during peak seasons or promotional periods.

6.2 Shipping Options: Multiple delivery methods are available, each with specific timeframes and costs. Expedited shipping options may be offered for urgent requirements.

6.3 Delivery Responsibility: Risk of loss transfers to the customer upon delivery to the specified address. We are not liable for packages delivered to incorrect addresses provided by the customer.
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SECTION 7 - RETURNS AND REFUNDS POLICY

7.1 Return Eligibility: Most products may be returned within 14 days of delivery, provided they remain in original condition with unopened packaging and all included materials.

7.2 Return Process: Customers must obtain return authorization before shipping items back. Unauthorized returns may not be processed or refunded.

7.3 Refund Processing: Approved refunds will be issued to the original payment method within 5-10 business days after we receive and inspect returned items.

7.4 Non-Returnable Items: Certain products including custom-made parts, electrical components, and items marked as final sale are not eligible for return.
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SECTION 8 - WARRANTY AND QUALITY ASSURANCE

8.1 Manufacturer Warranties: Products are covered by their respective manufacturer warranties. We facilitate warranty claims but are not directly responsible for warranty fulfillment.

8.2 Quality Standards: We work with reputable suppliers to ensure product quality but cannot guarantee that all items will meet specific performance expectations in every application.

8.3 Limitation of Warranties: Except where prohibited by law, we disclaim all implied warranties including merchantability and fitness for particular purposes.
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SECTION 9 - INTELLECTUAL PROPERTY RIGHTS

9.1 Platform Content: All website content, including text, graphics, logos, and software, is protected by copyright, trademark, and other intellectual property laws.

9.2 User-Generated Content: By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use, modify, and distribute such content for business purposes.

9.3 Trademark Usage: Product names and trademarks belong to their respective owners. Their use on our platform does not imply endorsement or affiliation.

SECTION 10 - PRIVACY AND DATA PROTECTION

10.1 Data Collection: Our privacy practices are detailed in our Privacy Policy, which forms an integral part of these Terms.

10.2 Information Usage: Personal information is collected and processed in accordance with applicable data protection regulations and our stated privacy commitments.

10.3 Third-Party Sharing: We may share information with trusted partners for order fulfillment, payment processing, and other essential business functions, always within the bounds of our Privacy Policy.
view privacy policy

SECTION 11 - LIMITATION OF LIABILITY

11.1 Liability Cap: Our total liability for any claim arising from platform use or product purchases shall not exceed the amount paid for the specific product or service giving rise to the claim.

11.2 Excluded Damages: We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or data loss.

11.3 Force Majeure: We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

SECTION 12 - INDEMNIFICATION CLAUSE

12.1 User Indemnification: Users agree to defend, indemnify, and hold harmless EuroParts360, its officers, directors, employees, and agents from any claims, damages, or expenses arising from their use of our platform or violation of these Terms.

12.2 Third-Party Claims: This indemnification extends to claims by third parties related to intellectual property infringement, personal injury, or property damage resulting from user conduct.

SECTION 13 - DISPUTE RESOLUTION PROCEDURES

13.1 Informal Resolution: We encourage customers to contact our support team first to resolve any concerns through direct communication.

13.2 Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration rather than court proceedings, except where prohibited by applicable law.

13.3 Class Action Waiver: Users waive the right to participate in class action lawsuits against EuroParts360, except where such waivers are legally prohibited.

SECTION 14 - GOVERNING LAW AND JURISDICTION

14.1 Applicable Law: These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

14.2 Exclusive Jurisdiction: Any legal proceedings not subject to arbitration shall be conducted in the courts of [Jurisdiction], and users consent to such jurisdiction.

SECTION 15 - MODIFICATION AND UPDATES

15.1 Amendment Rights: We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

15.2 Notification Process: Significant changes will be communicated through email notifications to registered users and prominently displayed on our platform.

15.3 Continued Use: Continued platform use after modification notifications constitutes acceptance of the updated Terms.

SECTION 16 - ACCOUNT TERMINATION PROCEDURES

16.1 User Termination: Users may terminate their accounts at any time by contacting customer service or using account management tools.

16.2 Company Termination: We may suspend or terminate accounts for Terms violations, fraudulent activity, or other reasons deemed necessary for platform integrity.

16.3 Post-Termination Effects: Account termination does not affect existing orders, warranty obligations, or legal responsibilities incurred before termination.

SECTION 17 - THIRD-PARTY INTEGRATIONS

17.1 External Services: Our platform may integrate with third-party services for payment processing, shipping, or other functionalities. These integrations are governed by the respective third parties' terms and policies.

17.2 Third-Party Links: Links to external websites are provided for convenience only. We do not endorse or assume responsibility for third-party content or services.

17.3 Integration Changes: Third-party integrations may change or become unavailable without notice, potentially affecting certain platform features.

SECTION 18 - COMMUNICATION PREFERENCES

18.1 Electronic Communications: By using our platform, you consent to receive communications electronically, including order confirmations, shipping notifications, and promotional messages.

18.2 Opt-Out Options: Marketing communications include unsubscribe options, though transactional messages related to your orders and account may continue.

18.3 Communication Methods: We may contact users via email, phone, SMS, or other electronic means using the contact information provided during registration.

SECTION 19 - SEVERABILITY AND ENFORCEABILITY

19.1 Provision Independence: If any portion of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 Reasonable Interpretation: Invalid provisions shall be interpreted in a manner that most closely reflects the original intent while maintaining legal validity.

19.3 Waiver Limitations: Our failure to enforce any provision does not constitute a waiver of that provision or any other Terms.

SECTION 20 - CONTACT INFORMATION AND SUPPORT

20.1 Customer Service: For questions about these Terms, orders, or general inquiries, contact our support team:

  • Email: info@europarts360.com
  • Phone: +971 568 908 800
  • Business Hours: Mon-Fri 8:00 to 19:00
  • Mailing Address: Meydan Grandstand, 6th floor, Meydan Road,
    Nad Al Sheba, Dubai, U.A.E.
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20.2 Legal Notices: Official legal communications should be directed to:

  • Legal Department: info@zenithmotorsuae.com 
  • Address: Meydan Grandstand, 6th floor, Meydan Road,
    Nad Al Sheba, Dubai, U.A.E.

20.3 Response Timeframes: We strive to respond to all inquiries within 24-48 hours during business days.

By using EuroParts360.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. Please retain a copy for your records.